Corrective Maintenance
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Corrective maintenance is a maintenance task performed by the ICT Services Unit to all computer units in the University to identify, isolate, and fix a fault of a machine or system so that it will be restored to its operational state.
Policies and Guidelines
Corrective Maintenance
- ICTSU requires all requestors to secure a Service Request Form at the Data Center and have it signed by their immediate supervisor and approved by the IT Officer
- All system maintenance will be treated on a priority basis.
- Software re-installation and configuration would require the computer unit to be pulled out from their station and take to the ICT Service Unit for repair. Any data that can be saved will be saved; however, the Unit will not be liable for any data lost in the process of re-installation and reconfiguration.
- If the technician found some parts of the hardware defective, a replacement will be done subject to the availability of the parts needed.
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Processing time is within 15 days, depending on the severity of the problem.
Corrective Maintenance Procedure
| Activity | Person Responsible | Detail/ Work Instruction | Documented Information |
|---|---|---|---|
|
Request for Corrective Maintenance |
Client |
The client approach the ICT Frontline Service Attendant and ask for a Service Request Form
The client fill-up the form and have it signed by his/her immediate supervisor. If the requisitioner is the head of the unit then signature for immediate supervisor is no longer needed.
|
Service Request Form |
|
Approval of Service Request |
Information Technology Officer |
The IT officer reviews the request and signed for approval. |
|
|
Scheduling and Issuance of Service Order |
Frontline Service Attendant |
The Frontline Service Attendant receive the approved Service Request from client and issue a Service Order to concern technician.
The Frontline Service Attendant will then log the work order to the information bulletin.
|
Service Order Form – Corrective Maintenance |
|
Performance of Work |
IT Technician |
The IT technician receive the Service Order and the equipment to repair. The equipment will be assessed, diagnose/repair and release to client. |
|
|
End User’s Acceptance |
Client |
The end-user receives the equipment and attest on the status of the equipment after repair. |
Filled-up Service Order Form – Corrective Maintenance |
Service Request Form
